Account Summary

Produces a type of phone bill, grouped by the account code(s) that were used to make each call.

Account codes are often used to mark calls as having been made or received on behalf of clients, and this report allows you to collate these for billing back purposes, or to track how much time you've spent with each client.

Busy Channels

Ideal for determining whether or not you have enough lines, or if you have too many!  Allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use in any particular half-hour.

Call Analysis

Gives you a crisp, clear graphical representation of your inbound, outbound and missed call traffic over each half-hour period of the business day.

The accompanying tabular data is clickable, allowing you to drill-down into each period, allowing you to more effectively plan your staffing requirements throughout each day.

Call Geography

Graphical pie charts by call volume and total cost, along with a sortable table containing complete information about where, geographically, you're making your calls to.  Calls are classified by tariff band e.g. local, national, mobile, international, showing you exactly which calls are costing you the most, and which are taking up most of your time.

Custom Report

This is the most flexible report, allowing you to select any number of criteria on which to filter your results.

Results are returned in an itemised list, with each call type having its own section.  The sections are 'answered', 'outbound', 'missed', 'internal' and 'tandem' calls.  As with all reports, when running as a web-reports all headers are clickable to allow results to be re-ordered on the fly.

Daily Activity

This report provides a summary showing the total volume of all inbound, outbound and lost calls for each day.

It's ideal for identifying call volume trends, and very quickly highlights your busy days, allowing you to more effectively plan your staffing requirements.

Enterprise Overview

An interactive, clickable report showing call summaries for each call type, inbound, outbound and missed calls.  This report allows you to easily identify the areas of your business you want to inspect, and simply 'drill-down'; into them.

Totals, maximums and averages are displayed at the foot of each column.

Frequent Numbers

Shows a top-ranking list of the most frequent calls you make and receive.  You can use this information in your decision-making about how to call common destinations, for example, by installing private links between branch offices.  The information can also assist you when negotiating call rates with your network provider(s).

Phone Bill

For use in situations where you need to produce a telephone bill for clients or company cost centres.  Examples include business centres, serviced offices, hospitality, or any organisation that needs to bill back calls made by clients.

The bill can include fixed charges for items other than telephone calls.

Target Response

Allows you to quickly assess how well calls to your company as a whole (or individual departments or sites) are answered compared to user-defined targets.

It provides a line-by-line summary of each day along with a visual indicator showing what percentage of calls were answered inside and outside your set target.

Top Calls

Quickly identify your top calls in term of cost or duration.  Useful for identifying telephone abuse; you can instantly see who's making the most expensive types of calls, such as those to premium-rate services.  It's also useful to identify who's spending the longest time on the phone.

User activity

Identifies the volume of calls your users are making and taking from both inside and outside your company.

The report is fully drillable, enabling you to explore calling patterns as you see them, from site level, all the way down to individual user.