For PBX types that report on extension to extension calls, this report allows you to view the split between which incoming and outgoing calls were received or made both internally and externally. If a lot of extension to extension calls are made in your organisation, it can be used to quickly assess the amount of internal versus external call traffic.
This report is ideal for showing the actual activity, volume and cost of calls at any extension.
When accessed over the web, either as a result of a user logging in to the system remotely, or having received an email containing a portion of the report, each extension group and individual extension is shown as a hyper-link which, in effect, runs another report containing the required information.
To drill-down and get a more detailed breakdown of calls for any day, simply click on the date alongside.
In order to report on a particular extension group, the report's parameters can be preset to begin on this extension group, rather than a full summary of the whole organisation. This is especially the case when a user with restricted access rights wishes to run the report.
You may also choose to exclude weekend calls and transferred calls and limit the time period e.g. 09:00 – 17:30.
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