The results of our 2013 Annual Customer Survey have finally been collated - thanks Mr. Milliner - and our Support team is pretty pleased with the results!
Based on a survey of 1000 customers, 98% rated our Support team as "Excellent".
We'd like to say a big “thank you” to all users who took part!
| Support overall satisfaction | 96% |
| Staff knowledge | 92% |
| Competence of staff | 94% |
| Helpfulness & courtesy | 91% |
| Response time to calls | 98% |
| Response time to e-mails | 87% |
| Response time to on-line tickets | 93% |
| Transparency | 99% |
| Reliability of service | 95% |
