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What is call logging? |
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Your telephone system (or PBX) produces a packet of data (a call record)
after every phone call your organisation makes through it. These call records contain
important information about each call, including whether it was an incoming
call, and outgoing call, or another type, such as an internal (extension to
extension) call. Call records contain details of the calling party and the
called party,
as well as extra information such as the length of time it took to answer the call,
the number that was dialled, the caller ID of the calling party, and other
information, such as which telephone line (trunk) was used to carry the
call.
The practice of call logging involves capturing these call records,
sorting and storing them in a central database, and
their subsequent retrieval by way of a reporting interface.
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Call logging must-haves |
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When choosing a call logger,
always look for these features...
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All-in-one
simple solution |
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Don't bother with upgrades
and add-ons if you expand your phone system - make sure you get all
features as standard.
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Web interface |
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No serious call logging
system today should be without the ability to report on your call
information through a web browser.
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No extra client
software |
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Don't let the call logger
violate your network security policies, or allow dubious third-party
client software to clutter your desktop machines. The call
logger's reports should be accessible through a standard web
browser with no client software whatsoever.
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Our call logging products |
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 TIM Professional |
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Our market-leading entry-level call logging application, ideal for
single sites, and up to 300 extensions. One great low price for all
sizes.
All features come as standard, including a built-in native web server straight
out of the box!
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TIM Plus |
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Our mid-range, feature-rich call logging and
statistics package, ideal for SMEs with up to five telephone systems.
Runs as a Windows Service and is completely administered using just a
standard web browser.
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TIM Enterprise |
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The big
call logger for big business, with a robust SQL back-end for
high-volume call processing, an unlimited-depth hierarchy and the
ability to integrate with your own back office processes and
applications.
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PBX compatibility list |
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We support every make and model of telephone system. Here we
list the most popular models:
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| 3Com NBX/VCX |
| Aastra IntelliGate |
| Alcatel OmniPCX, Office, Enterprise |
| Ascom Ascotel series |
| Avaya IP Office, Argent Branch, Argent
Office, iNDeX, Definity, Avaya Communications Manager (ACM) |
| BT Monarch, Interconnect |
| Cisco Call Manager (inc Express) |
| DeTeWe PBX range |
| Ericsson MD-110, BP-24, 50, 250 |
| Fujitsu Rhapsody Rio |
| GPT iSDX |
| Inter-Tel Axxess |
| LG GDK 34i, Goldstar series |
| Lucent EuroGeneris |
| Mitel SX50, 2000, 33xx, Imagination |
| Nitsuko DXE |
| Nortel BCM all sizes |
| Nortel Norstar Compact Plus |
| Nortel Meridian 1 Option 11, 51, 61, 81 |
| Nortel MCS 5100, 5200 |
| Nortel DMS 100 |
| Nortel Succession 1000 |
| Panasonic DBS series |
| Panasonic KXT-A, KXT-D series |
| Philips Sophos |
| Plessey ISX |
| Samsung DCS series |
| Swyx IP PBX |
| Siemens Hicom, HiPath series |
| Siemens Realitis DX |
| Splicecom Maximiser |
| Telrad IS128 |
| Toshiba Strata DK, CT, CTX series |
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On-line live demos |
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Each product has a live, on-line demo running
24 hours a day, 7 days a week!
See each product information page for details. |
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Which one's right for me? |
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Undecided about which product to choose? If
you have one single phone system and need to log no more than 300
extensions, our no-hassle TIM Professional application is the simplest,
easiest-to-use call logger on the marker.
If you have more than one PBX or want access to the great live,
up-to-the-minute wallboard and leaderboard statistics, choose our TIM
Plus product which runs as a Windows Service and is completely
administered using a standard web browser.
If your business communications are a mix of interconnected voice
networks, either from one PBX vendor or many, and you need an accurate
reporting hierarchy that matches your business structure, choose our
award-winning TIM Enterprise call logging platform. It's fully
customisable, you can delegate administration to key personnel, and it
runs on robust SQL technologies such as MySQL or Microsoft SQL Server.
Remember, you can audition any of our products, free for a fixed time,
so try them all if you must!
We are the call logging people, so whatever your call logging needs...
speak to us. (We're quite knowledgeable on the subject!) |
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