Support contracts

We recommend support contracts so you don't lose your investment when you update your equipment or changes take place in the phone network.

Our packages are priced simply at 10% of the product purchase price per year, and here's what's included:

With support...

  • Free software updates and enhancements
  • Free unlimited access to our Helpdesk by phone, ticket or email
  • Free system changes (if you change or upgrade your equipment)
  • Free tariff and PBX interface updates
  • Free repair or replacement of faulty hardware

Without support...

You must pay for the use of our Helpdesk services, charged at an hourly rate.

If you don't have the original installation package, we charge an upgrade fee to bring your system up-to-date. This charge is calculated as a percentage of the original purchase price of your system, the cost of which depends on how out-of-date your version is, per the following table:

TIM Plus and TIM Enterprise

Your version Upgrade fee 35% 25% 20% 15% 10%


Your version Upgrade fee 25% 20% 15% 10%

TIM Professional

An upgrade to TIM Plus or TIM Enterprise must be purchased for any version prior to version

Support contracts are great value; if you call our Helpdesk even once a year, you'll save!

Software migration

See the Migrating to new hardware section for details of your options for re-installation.

Remote access

If you'd like us to access your computer remotely, run one of the programs above directly from the link, then give us the unique ID and password that is randomly generated for you.

No installation is required.