TIM Plus will allow you to log a maximum of 400 users. The smallest version is TIM Plus 100 which allows logging of up to 100 users. This can be incremented by
adding additional 100 user blocks up to a maximum of 400.
You can give access to as many people as you want. Simply add them as web users (there is no associated cost). Also there are no restrictions
on the number of concurrent users who can access our TIM products.
Yes, alarms can be set when certain call parameters are met. These can send automatic e-mail notification to one or more users
as soon as the trigger is activated. They can be set on many different call properties, including duration, cost, dialled number(s), missed calls, etc.
Alarm's can also be set on Stats collection's where you want to trigger an alarm once particular thresholds are met.
No, there is no limit! We are trying to encourage you to use the product. To create an additional user, somebody with administrator access simply needs to add a
new user, and allocate a valid username and password.
When scheduled reports are delivered as web-reports, users can drill up and down. If they are scheduled to be delivered in other formats e.g. PDFs, obviously this facility isn't
available.
TIM Plus will process and store the call as soon as it’s received. This is normally within seconds of the calls finishing. During call processing, you still have
full access to all of your reports and display boards.
Yes. All versions of TIM will allow you to see how busy your system gets throughout the day. This will allow you to make decisions about cutting off redundant lines,
or getting new ones installed to stop callers getting busy tone. Both TIM Plus and TIM Enterprise will allow you to re-order all columns in this report on-the-fly.
Each copy of TIM can collect data from a single PBX through a serial port, over a network, or by a file transfer. If you have more than one site, data can be combined,
but there are limits if extensions numbers are repeated at each site. TIM Plus will allow you to collect data from up to 400 users on up to 5 sites/PBXs. If yours is a large network of
interconnected PBXs with many hundreds or thousands of users, TIM Enterprise is best as it will allow you to log an unlimited number of Sites/PBX's.
As soon as a call has finished, within a matter of seconds, it is processed and safely stored in its database, allowing immediate access through any of its reports.
Furthermore, any calls meeting user-defined criteria can be set to start an audible alarm, the details of which are immediately sent by e-mail.